🗑️ Delete Your TubigPadala Account

We're sorry to see you go. You can request account deletion at any time by following the instructions below.

⚠️ Warning: Account deletion is permanent and cannot be undone. Please ensure you have no active orders before proceeding. Active orders will be automatically cancelled.

📋 What Gets Deleted

When you delete your TubigPadala account, the following data will be permanently removed:

Personal Information: Phone number, name, delivery address
Location Data: GPS coordinates and map locations
Push Notification Tokens: Device notification settings
App Preferences: Any saved settings or preferences
Active Orders: All pending orders will be automatically cancelled

📦 What Happens to Your Orders

Important: Your past orders will be anonymized, not deleted.

✅ Order records remain for supplier history and accounting purposes
✅ Your name will be changed to "Deleted User"
✅ Your delivery address will be changed to "Address Removed"
✅ Your phone number and GPS coordinates will be permanently deleted
✅ Suppliers will see "🗑️ Deleted User" label on your past orders

📁 Data Retention Policy

Immediate (Day 0):

Your account is deleted and you cannot log in
All personal information is removed or anonymized
Active orders are automatically cancelled

Temporary Retention (Day 1-30):

Anonymized Order Records: Kept for tax and accounting compliance
Financial Records: Transaction history (amounts, dates, water types)
No Personal Data: Only order metadata without your identity

Permanent Deletion (After 30 Days):

All anonymized order records are permanently deleted
Deletion logs are archived
No trace of your account remains in our system

📧 How to Delete Your Account

Option 1: In-App Deletion (Recommended) NOW AVAILABLE

Open the TubigPadala app
Go to Profile tab
Scroll to the bottom and tap "Delete Account"
Read the warning and tap "Delete Account" again
Enter your phone number to verify (exactly as shown)
Your account will be deleted immediately

Note: You'll be logged out automatically after deletion.

Option 2: Email Request

Click the button below to send a pre-filled email
Or manually email gabrielbreuyan@gmail.com
Include the following information:
- Your registered phone number (format: +639XXXXXXXXX)
- Your full name as registered in the app
- Reason for deletion (optional)
Response time: We'll process your request within 48 hours
Confirmation: You'll receive an email when deletion is complete

📧 Send Deletion Request

❓ Frequently Asked Questions

Q: Can I recover my account after deletion?

A: No. Account deletion is permanent. You'll need to create a new account if you want to use TubigPadala again.

Q: What happens to my active orders?

A: Active orders are automatically cancelled when you delete your account. You don't need to cancel them manually.

Q: Will suppliers still see my past orders?

A: Yes, but anonymized. Suppliers will see your past orders labeled as "🗑️ Deleted User" with your address showing as "Address Removed". This is required for their business records and accounting.

Q: Why are my orders kept after deletion?

A: For legal and tax compliance. Order records (without your personal information) are kept for 30 days, then permanently deleted. This protects both you and the supplier.

Q: How long does deletion take?

A: In-app deletion is instant. Email requests are processed within 48 hours.

Q: Can I delete someone else's account?

A: No. We verify the phone number and name before processing any deletion request.

Q: What if I have unpaid orders?

A: Current implementation allows deletion regardless of payment status. However, we recommend settling any outstanding payments first to avoid disputes.

Q: Will my data really be deleted after 30 days?

A: Yes. After 30 days, all anonymized order records are permanently deleted from our database. This is automated and irreversible.

🔒 Privacy Guarantee:

We take data privacy seriously. Your personal information (name, phone, address, GPS coordinates) is deleted immediately when you delete your account. Only anonymized order records (amounts, dates, water types) are temporarily kept for compliance, then permanently deleted after 30 days.

Need Help?

If you have questions about account deletion, contact us at:
📧 gabrielbreuyan@gmail.com

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